Merchandise Damaged In Delivery:
For your protection, do not sign for merchandise until you have inspected your product for damage. If the damaged merchandise is received, keep the original carton the product arrived in and take the following steps: Shipper- U.P.S, FedEx, DHL, EMS, contact quickly your local shipping company office for a damage inspection report. Request that Shipper. return the merchandise to the return address on the package or carton. Do not return the product or merchandise yourself as this may slow down or delay your credit or reorder. Shipper. will issue you a Damage Call Tag Number. After receiving this call tag number contact dollmansion and we will ask for the Damage Call Tag Number and issue you a Return Authorization Number.
Shipper-Common Carrier, Trucking Company, Etc.., If a Trucking Company or Common Carrier delivers damaged merchandise to you at the address you requested, have the driver write down the nature of the damage on the Bill of Lading. Be sure both the driver and you sign this Bill of Lading. If damage to the merchandise is severe you may refuse the delivery. Be sure that the driver has noted the damage in detail, both of you have signed, and get your customer copy of receipt or Bill of Lading. Contact dollmansion for additional instructions.
Dollmansion is not responsible for all Not-inspected damage items at time of delivery.